Sophos MDR defends 26,000 customers worldwide with new enhancements

Sophos announced that its Sophos Managed Detection and Response (MDR) service has reached a major milestone, now protecting more than 26,000 organisations globally, growing its customer base by 37% in 2024. This achievement highlights the increasing demand for Sophos’ proactive, expert-led security solutions, which help organisations of all sizes stay protected 24/7 against increasingly sophisticated cyber threats, including the most advanced ransomware, business email compromise (BEC) and phishing attacks.

Sophos MDR offers a comprehensive suite of capabilities that go beyond standard threat containment to include full-scale incident response, such as root cause analysis, the removal of malicious tools or artifacts used by attackers, and investigations across customers’ environments to ensure adversaries are fully ejected to prevent another attack. What further differentiates Sophos is that these incident response services are included with Sophos MDR on an unlimited basis, meaning customers are not additionally charged and there is no limit on the number of incident response hours. Sophos MDR Complete also includes a breach protection warranty covering up to $1 million USD in incident response expenses. Sophos provides flexibility for how customers can work with the MDR analysts, including the ability to pre-authorise them to contain an active threat.

Sophos investment in MDR and new features

Sophos has made significant investments into its MDR offering with increased analyst capacity, AI assisted workflows, new features and expanded integrations to help deliver the best possible outcomes through improved protection, detection and investigation of threats. Sophos has added the following new features:

• Proof of value: New Sophos MDR service insights to explain the MDR team’s actions including highlighting the human hours spent threat hunting and creating and tuning detections. High-value dashboard enhancements include details of MITRE ATT&CK tactics uncovered in proactive threat hunts conducted by Sophos’ MDR team, MDR analyst coverage, case investigation summaries and an account health check status.
• Enhanced security for Microsoft customers: New Sophos-proprietary detections for Microsoft Office 365 identify threats including business email compromise and adversary in the middle account takeover attacks, independent of the customer’s Microsoft license level.
• Expanded compatibility with third parties: This expanded ecosystem of turnkey integrations with third-party cybersecurity and IT tools includes a new Backup and Recovery integration category.
• Proactive vulnerability mitigation: Sophos Managed Risk powered by Tenable provides attack surface vulnerability management as a new managed service option for Sophos MDR customers.
• Efficiency and automation: Sophos MDR has added AI-powered workflows to streamline the operational processes and drive better security outcomes for our customers. This innovation delivers a reduced mean time to respond (MTTR) through more efficient triage, while also ensuring that all legitimate threats are rapidly investigated. This enables analysts to concentrate on other tasks such as threat hunting, account health monitoring and detection engineering.

“Attackers are continuously advancing their tactics to outmanoeuvre traditional security defences,” said Rob Harrison, senior vice president of product management at Sophos. “Our customers rely on Sophos MDR to help their organisations tackle today’s threats 24/7 with full-scale incident response to remove active adversaries and conduct root cause analysis to identify the underlying issues that led to an incident. We’re consistently evolving our solutions with new offerings and integrations, just like attackers are constantly evolving their tactics, so customers can disrupt threats before they escalate into destructive attacks.”

Better together: Sophos MDR integrations

Sophos has invested significantly in third party integrations for its MDR customers to ingest and analyse events and alerts from an even broader range of tools and products, while also expanding propriety detections based on suspicious behaviour identified in Microsoft environments. This includes:

• A new Backup and Recovery integration pack with Acronis, Rubrik and Veeam integrations to strengthen defences against ransomware.
• Microsoft Office 365 Management Activity integrations, enabling the ingestion of audit logs and security alerts across the Microsoft ecosystem. More than 9,000 customers have this integration in the Sophos MDR solution.