Coforge adopts ServiceNow AI platform to unify HR operations for over 35,000 employees

Standardises HR operations and embeds AI agents to automate workflows.

Coforge Limited has completed a global rollout of an AI-powered HR service delivery (HRSD) platform from ServiceNow, covering its workforce of over 35,000 employees.

The deployment marks an internal transformation, with Coforge adopting the platform to standardise and scale HR operations across geographies.

The company has consolidated key HR processes, including onboarding, background verification, learning, and performance management, into a unified system.

These workflows are integrated with existing learning platforms, verification systems, and core HR tools to improve consistency and reduce manual intervention.

Coforge, SVP-cloud business, Ashish Kumar, said the adoption of ServiceNow AI-powered HRSD demonstrates how global organisations can modernise employee experience while maintaining execution discipline at scale.

As part of the rollout, Coforge has deployed AI agents to automate and optimise HR functions.

These include predictive onboarding, personalised learning pathways, automated goal-setting, and real-time performance analytics.

The platform uses GenAI-enabled workflows, along with automation and self-service capabilities, to streamline service delivery and reduce turnaround times.

Employees can access HR services through a unified portal, while HR teams gain visibility into service performance, request volumes, and employee interactions.

System extends beyond HR

The system also extends beyond HR to support functions, including IT, workplace services, and legal, enabling a more unified service experience across internal operations.

According to Coforge, the deployment will support the company’s global expansion by providing a scalable HR operating model.

By standardising workflows and integrating systems, the company aims to improve operational efficiency while maintaining consistency across regions.

For ServiceNow, the implementation reflects growing enterprise demand for AI-driven workflow platforms that move beyond pilot deployments into production-scale use.

The HRSD platform combines automation, data insights, and AI capabilities to enable organisations to manage complex, distributed workforces more effectively.

Coforge, an existing ServiceNow partner, is also using the platform internally, aligning its enterprise operations with the same technology stack it delivers to customers.

The rollout reflects a shift towards AI-led enterprise platforms that unify processes, reduce reliance on manual workflows, and enable data-driven decision-making across business functions.