Wipro signs multi-year deal to modernise TruStage’s retirement services business

AI-powered, consulting-led programme will transform operations, technology stack and customer experience.

Wipro Limited has entered into a multi-year agreement with TruStage, a USA-based financial services provider, to modernise its retirement services business through an AI-powered, consulting-led transformation programme.

It will transform TruStage’s core retirement services operations and technology stack to improve digital customer experiences, increase operational efficiency and support product innovation.

The engagement will be led by Wipro’s consulting team, which will work with TruStage to develop a long-term strategic innovation roadmap for its retirement services operations.

As part of the program, Wipro will deliver services spanning business process transformation, IT services and technology infrastructure management.

The company will also establish an integrated global operating model to manage TruStage’s broader vendor ecosystem.

TruStage’s chief business officer, Chris Copeland, said retirement planning remains an important focus for the company’s customers, particularly middle-market consumers who often face challenges when preparing for their financial futures.

“Our work with Wipro marks a significant step forward in that mission, as we modernise our retirement business, streamline our operations, and enhance the customer experience for those who have traditionally been underserved by the industry,” he said.

AI-powered transformation

Wipro will leverage Wipro Intelligence, a suite of AI-powered platforms and solutions to support business and technology transformation.

The programme will combine these capabilities with Wipro’s domain expertise in wealth management and retirement services.

Designit, Wipro’s experience innovation arm, will also work with the consulting team to redesign TruStage’s technology stack and customer delivery operating model.

This will help TruStage develop new ways to engage with customers and introduce differentiated offerings.

Wipro’s chief executive officer and managing director, Srini Pallia, said customer expectations in financial services are evolving, with increasing demand for simpler digital-first experiences.

Wipro will support TruStage in modernising its retirement services platform to help improve decision-making, strengthen customer engagement and support long-term growth, Pallia added.