Tata Communications acquires majority stake in Commotion Inc

Tata Communication believes the acquisition and integration of Commotion’s capabilities into its Digital Fabric, will further accelerate their own AI adoption and advance its journey to becoming an AI-first organization.

Tata Communications has acquired a 51% stake in Commotion Inc., a leading AI-native Enterprise SaaS Platform company with operations in the US and India. As Tata Communications looks to accelerate its AI integration across its Digital Fabric offerings, the acquisition will enable the global technology communications partner to accelerate its delivery to customers.

According to A.S. Lakshminarayanan, MD & CEO, Tata Communications, the acquisition marks a significant step in their journey to redefine customer experience in the AI era.

“With Commotion’s capabilities already integrated into Tata Communications Kaleyra, we are seeing phenomenal customer traction. We expect this momentum to further accelerate our evolution into an AI-first organization, making our Digital Fabric more intelligent, adaptive, and future ready,” he said.

“We are thrilled to announce this significant milestone in our journey. This isn’t just about capital. It’s about conviction, shared purpose, and the power of combining our innovation velocity with Tata Communications’ global reach, trusted brand and digital expertise. Together, we will unlock AI’s full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works. The future isn’t just coming – it’s here, and it’s global,” added Murali Swaminathan, CEO, Commotion Inc.

Tata Communication believes the acquisition and integration of Commotion’s capabilities into its Digital Fabric, will further accelerate their own AI adoption and advance its journey to becoming an AI-first organization. This development builds on its ongoing efforts to help enterprises shift from AI experimentation to scalable, business-critical transformation.

Specifically, the platform unifies Voice AI, Agentic AI Builder, and Omnichannel Journey Orchestration, enabling brands to automate complex work and deliver real-time, personalized engagement at scale, while simultaneously transforming enterprise operations through AI-powered digital support.

Tata Communications’ Digital Fabric offerings, which is within its Customer Interaction Suite, includes Tata Communications Kaleyra. Kaleyra, which Tata acquired in 2023, delivers contextual and converged AI driven experiences for both customers and employees.

The acquisition will see Commotion’s orchestration engine integrate with Kaleyra’s core components, including channels, Kaleyra TX Hub, and CCaaS, to automate and intelligently guide end-to-end customer journeys, shifting engagement from reactive responses to predictive and generative interactions.

Taking a deeper look at Commotion, the solution powers global enterprises with three force-multiplying pillars. This includes providing omnichannel CX Automation for real-time, data-driven, hyperpersonalized engagement as well as enabling Voice AI solutions built on ultra-low latency speech-to-speech AI models.

Commotion also provides business-ready autonomous digital agents that are compliant, intelligent, policy-aware AI entities that operate continuously across customer-facing and internal enterprise functions.