For Cloudable Solutions, Acronis enables better MSP capabilities

AI in cybersecurity continues to gain traction in Asia as businesses look to enhance their cybersecurity management. While there are many cybersecurity solutions today that have AI capabilities, knowing which one works best for organizations can still be challenging.

As such, managed service providers (MSPs) are seeing increased demand for managed security services, especially as organizations find it harder to manage the complex cybersecurity requirements they require.

With cybersecurity core to business operations, Acronis believes that its AI capabilities are setting the bar, especially when it comes to enabling MSPs to not only protect their clients but also differentiate themselves in a competitive market.

It’s AI-powered, security-first Remote Monitoring and Management (RMM) solution, for example, is built to help service providers operate more securely, efficiently, and at scale. Unlike traditional RMM tools, Acronis RMM unifies backup, EDR, antivirus, and patch management into a single platform, with a one agent, one policy, one console capability, reducing complexity and risk without adding overhead.

According to Wilber He, Acronis General Manager for Singapore & GCR, AI has become indispensable in cybersecurity. As the volume and sophistication of today’s threats make it impossible for humans or traditional tools to keep up, AI enables faster detection of anomalies, predictive insights into potential risks, and more accurate decision-making for MSPs.

“With capabilities such as AI-driven patch stability scoring, hardware health prediction, and advanced anomaly detection, Acronis helps MSPs shift from being reactive to proactive — preventing incidents before they impact customers. For MSPs, this means they can deliver stronger protection and improved service levels without increasing operational costs,” He said.

Interestingly, while false positives remain a real concern because they consume valuable time and can erode customer trust, He pointed out that Acronis addresses this with AI and machine learning models that continuously refine detection accuracy, significantly reducing noise in the alerting process.

“For example, ML-based anomaly detection in Acronis RMM identifies real deviations from normal behavior while filtering out routine events. This gives MSPs clear, actionable insights instead of overwhelming them with irrelevant alerts. The result is higher efficiency, faster response times, and more confidence in the protection they deliver to clients,” He added.

Enabling MSPs

Echoing He’s sentiments is Kenny Tay, Founder, Cloudable Solutions Pte Ltd, a Singapore-based MSP and platinum Acronis partner. Tay believes the Acronis Cyber Protect Cloud is a game changer because it is the first and only solution that truly unifies data protection and cybersecurity within a single, integrated platform.

“The unique value proposition lies in its holistic approach. Most solutions on the market require MSPs to cobble together multiple, disparate tools—one for backup, one for antivirus, one for patch management, etc. This leads to increased complexity, higher costs, and a greater chance of security gaps,” Tay said.

For Tay, Acronis consolidates these essential services into one agent, one console, and one license.

“This native integration is what makes it so unique. MSPs face tool sprawl, shrinking margins, and increasingly complex cyberthreats. Acronis helps by consolidating RMM, cybersecurity, backup, and disaster recovery into a single platform. This reduces costs, simplifies operations, and enables MSPs to scale profitably while delivering stronger protection,” Tay explained.

At the same time, Tay also mentioned that while organizations are having more awareness, many end customers still think of AI as just a buzzword. In reality, Tay pointed out that AI is already detecting advanced threats faster, reducing false positives, and helping MSPs respond more efficiently.

“The biggest challenges for MSPs today can be boiled down to three key areas, the evolving threat landscape, operational overload and complexity, as well as client education and budget constraints.

Partnership with Cloudable Solutions

“As one of Acronis top-tier partners for many years, we have and we value our excellent relationship with Acronis. Acronis has also been responsive to our feedback. Looking ahead, we would love to see increased tools and integrations to expand our services beyond the current sets of solutions,” Tay added.

“ Acronis Cyber Protect Cloud is not just a tool; it's the foundation of our managed services offering. It has enabled us to move beyond being a reactive IT support provider to a proactive cyber protection expert. This shift has not only strengthened our relationships with existing clients but has also opened up new, profitable revenue streams. The partnership with Acronis provides us with the technology, training, and support to stay ahead in a constantly changing market, and for that, we are incredibly grateful,” Tay explained.

Looking ahead Tay believes as one of the top-tier Acronis partners for many years, Cloudable Solutions values the excellent relationship with Acronis.

“Acronis has also been responsive to our feedback. Looking ahead, we would love to see increased tools and integrations to expand our services beyond the current sets of solutions,” he added.

For He, Acronis is committed to continuous innovation that helps MSPs stay competitive and profitable.

“Partners can expect deeper automation capabilities to eliminate repetitive tasks, expanded third-party integrations to streamline operations, and even greater use of AI across RMM, EDR/XDR, and backup to enhance cyber resilience. We are also investing in more localized services and compliance features to meet regional needs, particularly in Asia. The long-term goal is to provide MSPs with a unified, intelligent platform that makes managing, securing, and growing their business simpler and more effective,” He concluded.