Digital Realty opens new Global Command Center in Singapore

Digital Realty has also expanded its team in Singapore and hired new technical and operational talent, reinforcing the region’s role as a strategic base for global operations.

Digital Realty has opened its new Global Command Center (GCC) in Singapore. The center is expected to enhance Digital Realty’s global operational capabilities by integrating a new state-of-the-art facility into its command center.

As the largest global provider of cloud- and carrier-neutral data center, colocation, and interconnection solutions, Digital Realty continues to play a key role in supporting organizations in the region.

The new Asia Pacific (APAC) facility will collaborate closely with established command centers in the North, Central, and South America (AMER), Europe, and Africa regions, serving as a central hub for alarm monitoring, incident management, site support and optimizing the customer experience across Digital Realty’s global platform of over 300 data centers.

According to Thomas Gorman, Senior Vice President, Global Operations, Digital Realty customers rely on them to keep their critical operations running securely and seamlessly, wherever they are in the world.

“The Global Command Center aims to provide 24/7, real-time oversight of mission-critical infrastructure, intended to identify and respond to potential issues promptly to minimize impact. This enhances service reliability and allows our customers to respond faster, operate smarter, and optimize for next-generation AI workloads,” said Gorman.

The GCC builds on Digital Realty's world-class service, user experience and operational excellence, designed to provide features including:

• AI-driven predictive analytics and anomaly detection
• Sustainability and energy optimization tracking across facilities
• Round-the-clock monitoring of portfolio-wide data center status
• High-performance analytics tools which help to reduce risk of degradation
• Critical resource mobilization for site event support (engineers, temporary generators, fuel tracking)
• Recurring wellness checks during extended threat or severe weather events
• Round-the-clock network connectivity systems monitoring and support

For Digital Realty, positioning the GCC in Singapore underscores the nation’s status as one of the world’s most interconnected digital hubs and a trusted gateway for global data exchange. The center integrates seamlessly with Digital Realty’s regional and global operations teams, enabling coordinated incident management and capacity monitoring.

“Establishing our GCC in Singapore, a critical digital hub, reinforces our commitment to global operational excellence,” said Serene Nah, Managing Director & Head of Asia Pacific, Digital Realty.

“This move also signifies Digital Realty’s long-term investment in Singapore and the Asia Pacific region, driven by the rising demand for high-performance connectivity and AI-ready digital infrastructure,” added Nah.

To support the launch of the GCC, Digital Realty has expanded its team in Singapore and hired new technical and operational talent, reinforcing the region’s role as a strategic base for global operations. The center brings together cross-functional experts across engineering, operations, service delivery, and security.

Growing the Digital Realty ecosystem

The announcement of the new GCC follows a few other announcements by Digital Realty over the past few weeks. A week ago, Digital Realty announced that it will offer connectivity to an Oracle Cloud Infrastructure (OCI) FastConnect point-of-presence (PoP) within the Oracle Cloud Singapore West Region.

In addition to the new connectivity, Digital Realty is also making an Oracle Solution Center available in Singapore through its global data center platform, PlatformDIGITAL. The Oracle Solution Center will provide customers with a secure environment to design, test, and validate hybrid and AI architectures. It is the first in Singapore and reinforces the country’s role as a strategic regional hub for digital infrastructure and AI transformation.

The new connectivity will provide customers in southeast Asia with low-latency access and improved redundancy by adding a second on-ramp to OCI in the region. It will also enable customers to support hybrid, AI-enabled, and cloud-adjacent workloads more effectively.

Apart that, Digital Realty announced a partnership with BW Digital to strengthen cross-border DC-to-DC connectivity between Singapore and Indonesia. Under the agreement, the companies will jointly support the rollout of BW Digital’s Nongsa Changi Cable System (NCC), a new submarine system designed to connect Batam in Indonesia with Singapore, also overseeing its integration with Digital Realty’s SIN12 data centre on the Island State.

The undertaking is expected to provide access to vital cloud and connectivity hubs, particularly for enterprises expanding across Southeast Asia, strengthening cross-border connectivity, storage and compute, and supporting Singapore’s accelerating AI and digital transformation demands. This is strengthened by SIN12’s ability to support high-performance workloads at scale, giving enterprises confidence as they expand between Singapore and Batam.